21st Auto Insurance

21st Century Auto Insurance was founded in 1958 as 20th Century Auto Insurance in California. The company steadily grew over the next 50 years until it was purchased by AIG. Today, it is a subsidiary of Farmers Insurance Group, offering competitively priced, direct sale auto insurance in 48 states plus DC. Farmers Insurance Group is currently the third-largest personal insurance provider in the U.S. with 20 million customers and 25,000 employees.

The company, on its own, is the 9th largest provider of personal auto insurance in the nation with 1.2 million vehicles insured under its policies. 90% of all policyholders renew with 21st Auto Insurance. Total revenue of the company is over $800 million and total assets equal $1.3 billion.

21st Auto Insurance makes most of their sales directly online with some additional phone sales. They prefer not to work with brokers as one method of keeping prices low for customers. Another method they use to cut costs is by using a minimum of traditional advertising. The company relies heavily on word-of-mouth from their current policyholders. Many customers, however, claim they are cutting costs by reducing customer service expenses. Some have claimed poor customer service, phone lines not answered, and long waits. Other customers claim they have had no problems. The call center is open 24/7 and has received certification from J.D. Power and Associates for providing outstanding customer service. In addition, the company has an “A” rating with A.M. Best Company, an independent insurance performance reviewer.

Many customers enjoy the unique perks offered by a 21st Century Auto Policy. These perks include free 24-hour roadside assistance, emergency medical and travel assistance, and identity theft restoration service. Other benefits include several discounts:

• Airbag
• Anti-lock brakes
• EFT
• Homeowner
• Upfront payment
• Safe Driver

21st Auto Insurance carries endorsements by several prestigious organizations. The company is endorsed by the National Rifle Association (NRA) and the Aircraft Owners and Pilots Association (AOPA). AOPA auto insurance provided by 21st Century provides a $250 deductible waiver for damage or loss occurring while parked at an airport or at any time while operating a personal aircraft. Transportation expenses are also reimbursed up to $900 due to aircraft malfunctions.

Besides auto insurance, 21st Century also provides a host of other insurance policies. Some of their most popular options include the following:

• Classic auto
• Motorcycle
• Auto mechanical breakdown
• Homeowners
• Watercraft
• Term life
• Renters